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Our Newsletter


Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

For Back-order Items:

 
Back-order items will be shipped via ground service at no additional cost. Shipping upgrades for the back-order items are available for an extra fee.

 

 For Refusing Packages:

 If the shipment is refused or marked “returned to shipper” by UPS, we will receive the packages back then issue a credit to the customer minus a 15% restocking fee. If not all items are refused, then only the items received back will be credited. Freight charges are non refundable.

 

Damaged Goods:

 We try our best to prevent damage to all packages during transit by packing each order carefully.  Unfortunately, there will be the occasional damaged shipment.  Please contact us immediately. In this case, please hold onto all of the packaging and contact us immediately.  Please make sure that you do not discard part of the package.  Carefully describe the condition of the packaging material and the ordered items.  A representative of the shipping company may pick up the package from your location in order to inspect the damage.  Because we insure all of our packages, we will try our best to replace the damaged items for you as soon as possible.

 

Returned Goods:

 In order for us to authorize a return, it must meet the following requirements:

  • All products must be in their original packaging material
  • All of the original parts, accessories, instructions manuals, paperwork, etc. is present.
  • Returns must be requested within the first 30 days after the date of purchase
  • Aquarium pumps, filters, heaters, and other submersible aquarium equipment must not have been used or submerged.
  • Unfortunately we cannot process the return of any books at this time.

 

Errors:

While we strive to be as accurate as possible, AquariumPartsWarehouse.com is not responsible for any typographical errors in this website